Application Management

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Pimsoft offers Application management (AM) program to preserve the delivered value over time establishing a long-term partnership with our customers. AM program includes:

  • Online support and assistance
  • Corrective and preventive maintenance
  • Evaluation of new improvements
  • Updates and upgrades
  • Remote coaching
  • Auditing and tuning
  • Training session

Empowering the level of partnership, Pimsoft provides a truly collaborative environment based on a dedicated AM web portal. Customers under Application Management access the portal to:

  • Track support calls status
  • Submit request for support and evaluation
  • Request online SLA reporting
  • Access technical documentation and best practices
  • Access Pimsoft demo centers